Step 1: Reach Out to Us
You have several ways to initiate your custom project with us:
Option 1: Send us a Direct Message on Instagram @icecartel
Option 2: Fill out our free custom jewelry form for a quote.
Step 2: Specify Your Design
Tell us exactly what you want to have as the design for your piece or let our team of specialists find a design for you.
Pro Tip: The more reference images you can provide, the better. If you don't have any, we'll send you examples to help guide your choice of style.
Step 3: Review and Confirm Quote
Once we understand your requirements, you'll receive a quote for your custom pendant. If you decide to proceed, a downpayment of $100 is required.
Step 4: Initial Design Concepts
After confirming the quote and making the downpayment, our design team will create multiple initial design concepts for you within 24-48 hours.
Step 5: CAD Design
Once you're happy with an initial design concept, we'll proceed to the detailed CAD Design phase. This stage also takes about 24-48 hours, and you have unlimited revisions until you're completely satisfied.
Note: The initial $100 downpayment will be deducted from the final cost of the pendant.
Step 6: Final Payment and Production
After the CAD design is finalized, we'll request the remaining payment. Then our production team will begin crafting your custom piece.
Step 7: Stay Updated
We'll keep you in the loop during production, sending you images of the progress.
Step 8: Delivery
The production process usually takes between 1-2 weeks, and shipping takes approximately 4 days via DHL.
We're excited to work with you on your custom piece! Feel free to reach out if you have any questions or need further information.