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Frequently Asked Questions

How Long Does the Shipping take?

How Long Does Shipping Take?

All orders are processed and shipped within 24 hours after placing Your order.

You will receive tracking information via email within 2-3 days after placing Your order. All orders are shipped using DHL or Fedex. 

All orders ship insured, dircetly to Your doorstep. You may need to sign upon delivery.

Contact us for any inquiries:

Instagram: @icecartel

Whatsapp: +1 404 666 6359


How to order custom Jewelry?

You can send us a DM on Instagram @icecartel, or place an order on our website. 

After 4 days, our team will create a digital render (CAD DESIGN) of Your pendant and send it to you for approval.

You can then see exactly what Your pendant is going to look like and also make any adjustments. 

Once You approve the CAD design, we will start manufacturing Your pendant. Manufacturing takes around 3 weeks to complete, after which we will ship Your pendant using DHL/FEDEX. Shipping takes 4 days to arrive.

Do you offer financing?

No. We only accept full upfront payments.

The deposit fee for custom jewelry is $250 which will be deducted from the final amount. We require the rest of the payment before we start manufacturing Your item.

Does ICECARTEL Jewelry Pass Diamond Tester?

Yes. ICECARTEL jewelry passes the diamond tester.

This is because VVS Moissanite conducts heat and electricity in a similar manner as to natural diamonds.

What materials do you use?

Most ICECARTEL jewelry is made with a solid base of 925 sterling silver and plated with 14K gold. We can, however, create custom jewelry using 14K solid gold, or VVS1 natural diamonds. Please send us a message. 

Does Moissanite get cloudy over time?

No. Moissanite has the highest refractive index out of all precious gemstones (yes, even natural diamonds) which means it bends and reflects light more than natural diamonds.

This means moissanite will never get cloudy. At ICECARTEL, we put a lot of effort into attention to detail.

Our jewelry is made only using premium materials and VVS Moissanite flawless diamonds.

You don't have to worry about Your jewelry tarnishing, fading or getting cloudy over time.

Do you have a physical location?

Our NY Showroom is appointment only. Contact us to visit!

What is the deposit fee for custom jewelry?

The deposit fee for custom jewelry is $250 which will be deducted from the final amount. We require the rest of the payment before we start manufacturing Your item.

What is Your Refund Policy?

If you are100% not satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

In the event you are dissatisfied with your item for any reason whatsoever, we will allow you to exchange your item once for an item of equal or lesser value, given that Your item(s) are in brand new, unaltered, original condition. 


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Can I Track My Order?

Track Your Order to see the status of Your shipment.

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