How to Order a Custom Pendant from IceCartel?
Step 1: Reach Out to Us
You have several ways to initiate your custom pendant project with us:
Step 2: Specify Your Design
Tell us exactly what you want on your custom pendant. It could be:
- Letters or numbers
- A name
- A character or any other unique design
The dimensions you prefer for the pendant, such as 2x2 inches or 4x4 inches. See this guide for pendant size reference.
Feel free to also specify any custom elements for the bail of the pendant.
Pro Tip: The more reference images you can provide, the better. If you don't have any, we'll send you examples to help guide your choice of style.
Step 3: Review and Confirm Quote
Once we understand your requirements, you'll receive a quote for your custom pendant. If you decide to proceed, a downpayment of $100 is required.
Step 4: Initial Design Concepts
After confirming the quote and making the downpayment, our design team will create multiple initial design concepts for you within 24 hours.
Step 5: CAD Design
Once you're happy with an initial design concept, we'll proceed to the detailed CAD Design phase. This stage also takes about 24 hours, and you have unlimited revisions until you're completely satisfied.
Note: The initial $100 downpayment will be deducted from the final cost of the pendant.
Step 6: Final Payment and Production
After the CAD design is finalized, we'll request the remaining payment. Then our production team will begin crafting your custom pendant.
Step 7: Stay Updated
We'll keep you in the loop during production, sending you images of the progress.
Step 8: Delivery
The production process usually takes between 1-2 weeks, and shipping takes approximately 4 days via DHL.
We're excited to work with you on your custom piece! Feel free to reach out if you have any questions or need further information.
Does ICECARTEL Jewelry Pass Diamond Tester?
Yes. All ICECARTEL jewelry is going to pass the diamond tester. This is because VVS Moissanite conducts heat and electricity in a similar manner as to natural diamonds.
What Materials Do You Use?
Most ICECARTEL jewelry is made with a solid base of 925 sterling silver and plated with 14K gold.
We can, however, create custom jewelry using 14K solid gold, or VVS1 natural diamonds. Please send us a message.
What is Your Refund Policy?
If you are 100% not satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
WE DON'T ACCEPT EXCHANGES OR REFUNDS FOR CUSTOM ORDERS.
Can I Track My Order?
Track Your Order to see the status of Your shipment.
How Long Does Shipping Take?
All products with tag “Ships Today” are processed and shipped within 24 hours after placing your order.
All products with tag “Custom Order” are processed and shipped within 3 weeks after placing your order.
All orders are shipped using DHL or Fedex within 4 business days worldwide.
All orders ship insured, dircetly to Your doorstep. You may need to sign upon delivery.
Contact us for any inquiries:
Instagram: @icecartel
Whatsapp: +1 404 666 6359
Email: info@icecartel.com
Education
+1 (404) 666-6359
@icecartel
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